Refund Policy for LaunchWebPad Solutions LLC (launchwebpad.com)
Last Updated: May 17, 2026
1. General Policy
At LaunchWebPad Solutions LLC, we are committed to providing high-quality web hosting and related services. This Refund Policy applies to all purchases of our products and services made through our website.
Please note that Paddle acts as the authorized reseller for our products. This means that when you make a purchase, you are completing a transaction with Paddle, and Paddle is responsible for processing payments and any approved refunds. Your use of our services is also governed by our Terms of Service.
2. Global Refund Policy
Except as required by applicable law or as explicitly described in this policy, all transactions are considered final and non-refundable upon purchase.
3. Discretionary Refunds
We may, at our sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. Submission of a request within this 14-day period does not guarantee a refund. All refund requests are reviewed on a case-by-case basis. We may consider relevant factors including the nature of the product, the reason for the request, and usage or consumption. We may approve a refund in full, approve a partial refund, or decline the request. Any discretionary refund granted is voluntary and does not create an obligation to provide refunds in the future.
4. Statutory Withdrawal Rights (Country-Specific)
If you are a consumer residing in a jurisdiction that grants you a statutory right to withdraw from a purchase, you may be entitled to a full refund within a specific period. Where local consumer protection laws provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this policy limits your mandatory consumer rights.
The following statutory rights apply, but are subject to the condition that you may not exercise your right of withdrawal if you have started downloading, streaming, using, or benefiting from the product, and you expressly consented to waive your withdrawal rights during the transaction.
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European Union / EEA / Switzerland / United Kingdom: You have a 14-day right to withdraw from your purchase, starting from the date of the transaction. For subscriptions, this right applies to the first payment and, for annual subscriptions in the UK, to each annual renewal.
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Turkey / Israel: You have a 14-day right to withdraw from your purchase, starting from the date of the transaction.
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South Korea / Brazil / China: You have a 7-day unconditional right to cancel digital content or service contracts after delivery.
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Canada: You have a 7-day unconditional right to cancel digital content or service contracts after delivery.
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Singapore: You have a 5-day unconditional right to cancel digital content or services after delivery or first access.
To exercise your statutory right, you must submit a request through Paddle within the applicable period described above.
5. Refunds for Technical or Product Defects
If you experience persistent technical issues or a material defect that prevents you from accessing the features or benefits of our services as described, please contact our support team first to attempt to resolve the issue. If the issue cannot be resolved, and there is evidence of a material technical or product defect, a refund may be issued in accordance with applicable consumer protection laws.
6. Non-Refundable Items
The following items are generally non-refundable, except where required by applicable law:
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Domain Name Registrations, Transfers, or Renewals
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SSL Certificates
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Dedicated IP Addresses
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Software Licenses (e.g., cPanel, Softaculous)
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VPS and RDP Servers
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Setup Fees
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Services purchased using promotional, discounted, or coupon codes (unless explicitly stated in the promotion's terms)
7. How to Request a Refund
All refund requests must be made through Paddle, our authorized reseller. To request a refund, please use one of the following methods:
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Submit a request via the support link provided in your receipt or within your account’s billing page.
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Visit Paddle.net and select "Request refund".
Paddle’s transaction records will be used to verify eligibility and timing. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
8. Cancellation and Future Charges
You can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing period, and you will not be charged again after that. To cancel, please use the "Manage subscription" link in your Paddle transaction confirmation email or visit Paddle.net.
Cancellation does not guarantee a refund unless you qualify under the terms above. If you cancel your hosting plan, your domain name will remain in your account and can be renewed or transferred at your own expense.
9. Chargebacks and Disputes
We encourage you to contact Paddle directly prior to disputing a charge or raising a chargeback request with your bank or card issuer. If you initiate a chargeback or payment reversal, access to the relevant product may be temporarily suspended while the matter is reviewed. We will defend all chargebacks by providing evidence to the relevant bank or issuer where we have fulfilled our obligations.
10. Changes to This Policy
LaunchWebPad Solutions LLC reserves the right to modify this Refund Policy at any time. Changes will become effective upon posting on our website (launchwebpad.com). The version in effect at the time of your transaction governs that transaction. It is your responsibility to review this policy periodically.
11. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: support@launchwebpad.com
Website: https://launchwebpad.com
